General Questions

We ship your ordered product after receipt of payment, within 24 hours on working days. You will automatically receive two emails. One when the payment has been completed and one when the order has been shipped.

Salora accepts returned items as long as they are returned within 14 days after receiving the order. Always enclose a copy invoice or copy of packing slip. Furthermore, the product must be in its original, undamaged condition, complete with any accessories. We do not credit invoices for used or damaged items.

When ordering items ordered via www.salora.nl, Salora does not charge shipping costs within the Netherlands.

Orders placed on www.salora.nl from a country other than the Netherlands are shipped free of charge from 250 euros.

The shipping costs will be shown in your shopping cart when ordering.

The Salora products are available at the larger and small retailers in the Netherlands and Belgium. On the product page you will find a button "where available", here you will find an overview of the retailers where the product is for sale.

Frequently Asked Questions TVs

Salora has been supplying televisions with a Ziggo certification since 2013, .do you want to know whether your old or new television is Ziggo certified, click on the following link https://www.ziggo.nl/klantenservice/televisie-radio/ci-plus.

Television providers have released several CI + modules over the years. This may prevent your new TV from recognizing this module. All current Salora televisions support CI + modules from version 1.3. and up. Do you have a 1.2 version? This will not work on the new television.

To install the channels, the TV must be reinstalled. Check with the provider for the correct information regarding the frequency and network id.

Ziggo Caiway Delta

Do you have a Salora television with a DVB-C tuner and are you unable to install the channels correctly? Then we are happy to help you with the instructions below.

6500 series [link naar pdf]

2100 series [link naar pdf]

2800 series [link naar pdf]

Do you not only like to watch TV, but do you also enjoy listening to the radio? This is also possible via the television. When watching TV and having a channel on , you do as follows:

Option 1

  • Press MENU
  • Go to "Channel list"
  • Select "Active Channel List"
  • Choose Radio Only

Option 2

  • Press "OK / ENTER"
  • Go to "Channel list"
  • Press the blue button (filter)
  • Set "TV / Radio" to "Radio only"

There is not always a solution for this. It is the responsibility of the manufacturer of the universal or programmable remote control to develop codes for Salora televisions. If the available codes don't work, we have virtually no alternative.

Pairing Ziggo

Pairing KPN

Pairing T-Mobile

Pairing Tele2

Then your television needs an update. An update can be requested via the contact form or via info@salora.nl. Please state the complaint, the model number and serial number. We need the serial number to download an update. This is not possible without a serial number.

Some Salora models have a 12 volt connection. Which makes it possible to power the television set via a 12 volt connection This is perfect when using en route, at the camp site or on a boat Most 22" and 24" models are equipped with this 12V power supply. Whether the devices are equipped with a 12V connection is stated in the specifications, here you can also find whether the 12V cable is included.

Frequently asked questions projectors

Lumen is the total light intensity the projector can emit. ANSI lumens is the actual light intensity projected on the wall from the minimum projection distance. Light intensity decreases when the distance between wall and projector increases.

Salora projectors are equipped with a LED lamp. A LED lamp produces less light in comparison with DLP or Laser technology. That is why we recommend darkening the room as much as possible where the projector is located.

A projector produces a lot of heat. This heat must be dissipated via a built-in fan. This noise is kept to a minimum so that it is not perceived as a nuisance.

LED heeft twee belangrijke voordelen: LED is zeer energiezuinig en ledlampen hebben een extreem lange levensduur tot meer dan 30.000 uur.

Frequently Asked Questions Soundbars

Netflix automatically sends Dolby audio sound along with a movie or series. The sound bars do not support this. When a film or series starts you will see a text cloud at the top left. Here change English by Default to English only. Now you have stereo sound and the soundbar is working again.

Check the sound settings on the television. If the television is set to Dolby, change this to stereo or PCM.